Refund and Return Policy

Subject to investigation, we may accept a return within 7 days of delivery, including when the pack has been opened.

For quality complaints, we may offer a product exchange based on the remaining quantity in the pack, or refund the balance amount corresponding to the unused oil (calculated by litres or kilograms remaining).

Subject to investigation and approval, refunds are processed within 7 working days from the date of approval.

Approved refund amounts are sent directly to the customer's bank account.

Contact us with your order details, a brief description of the issue, and photographs where applicable. We may ask for additional information to verify the complaint before approving a return, exchange, or refund.

Requests received after the 7-day window, complaints that cannot be verified, or issues arising from improper storage or use after delivery may not qualify for a refund or exchange.